How to cancel Verizon
To leave Verizon Wireless while keeping your number, you don't call to cancel: port your number to the new carrier with your Number Transfer PIN, and your Verizon line closes automatically.
Key facts
- Difficulty
- Medium
- Method
- Online
- Notice
- None
- Equipment to return
- No
Cancel Verizon step by step
- Switching carriers? Port your number to the new carrier (get your Number Transfer PIN in My Verizon): your line closes automatically.
- Otherwise, cancel through My Verizon or customer service.
- Device payment plans stay due after the line is cancelled.
Good to know before you cancel
- Switching carriers? Porting your number to the new carrier closes your old line automatically — you usually don't need to call to cancel.
- Device payment plans become due when you leave.
Verizon cancellation letter template
Verizon normally cancels online. This request is your backup if the online flow doesn't work or you want dated proof.
Jane Doe · 123 Main St · City 12345
Verizon, Cancellation address from your agreement
Re: Cancellation of subscription — account [your account number]
To whom it may concern,
I am writing to cancel my Verizon subscription (account / member number [your account number]), effective immediately, or at the end of the current billing period if that is required.
Please stop all recurring charges to my payment method as of the effective date, and send me written confirmation of the cancellation, including the date it takes effect.
I am exercising my right to cancel under the Restore Online Shoppers' Confidence Act (15 U.S.C. § 8403), which requires sellers to provide a simple way to stop recurring charges. Please do not condition this cancellation on a phone call, a retention offer or any other step.
If any equipment must be returned, please send me the return instructions; I will return it promptly.
If I am charged after the effective date, I will dispute the charge with my bank or card issuer.
Thank you for processing this request.
Sincerely, Jane Doe
Verizon cancellation FAQ
Where do I find my Verizon Number Transfer PIN?
In the My Verizon app or website, in the number transfer section.
See also
Cancel a similar service
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Steps compiled on a best-effort basis and may change. Always check the terms of your agreement. Not legal advice.