How to cancel AT&T
Leaving AT&T Wireless? Port your number with a Number Transfer PIN and the line closes when the port completes. AT&T Internet or TV is cancelled separately, and equipment must be returned.
Key facts
- Difficulty
- Medium
- Method
- Online
- Notice
- None
- Equipment to return
- No
Cancel AT&T step by step
- Wireless: port your number to your new carrier (request a Number Transfer PIN in myAT&T).
- Internet / TV: cancel via myAT&T or customer service and return the equipment.
- Remaining installment balances on phones become due.
Good to know before you cancel
- Switching carriers? Porting your number to the new carrier closes your old line automatically — you usually don't need to call to cancel.
- Remaining installment balances on phones become due.
AT&T cancellation letter template
AT&T normally cancels online. This request is your backup if the online flow doesn't work or you want dated proof.
Jane Doe · 123 Main St · City 12345
AT&T, Cancellation address from your agreement
Re: Cancellation of subscription — account [your account number]
To whom it may concern,
I am writing to cancel my AT&T subscription (account / member number [your account number]), effective immediately, or at the end of the current billing period if that is required.
Please stop all recurring charges to my payment method as of the effective date, and send me written confirmation of the cancellation, including the date it takes effect.
I am exercising my right to cancel under the Restore Online Shoppers' Confidence Act (15 U.S.C. § 8403), which requires sellers to provide a simple way to stop recurring charges. Please do not condition this cancellation on a phone call, a retention offer or any other step.
If any equipment must be returned, please send me the return instructions; I will return it promptly.
If I am charged after the effective date, I will dispute the charge with my bank or card issuer.
Thank you for processing this request.
Sincerely, Jane Doe
AT&T cancellation FAQ
Do I need to call AT&T to cancel?
Not for wireless if you port your number. For internet, cancel via myAT&T or support.
See also
Cancel a similar service
Paying for more than AT&T?
Upload your bank statement: DropMySubs finds every subscription and shows what they really cost you. Your first scan is free.
Free scan · statement never stored · then $9.99/mo
Steps compiled on a best-effort basis and may change. Always check the terms of your agreement. Not legal advice.