How to cancel T-Mobile
T-Mobile lines close automatically when you port your number to another carrier. Get your Number Transfer PIN in the T-Mobile app, give it to your new carrier, and you're done.
Key facts
- Difficulty
- Medium
- Method
- Online
- Notice
- None
- Equipment to return
- No
Cancel T-Mobile step by step
- Switching? Get your Number Transfer PIN in the T-Mobile app and give it to your new carrier: the line closes on port-out.
- Otherwise contact T-Mobile to cancel.
- Device financing balances stay due.
Good to know before you cancel
- Switching carriers? Porting your number to the new carrier closes your old line automatically — you usually don't need to call to cancel.
- Device financing balances stay due after you leave.
T-Mobile cancellation letter template
T-Mobile normally cancels online. This request is your backup if the online flow doesn't work or you want dated proof.
Jane Doe · 123 Main St · City 12345
T-Mobile, Cancellation address from your agreement
Re: Cancellation of subscription — account [your account number]
To whom it may concern,
I am writing to cancel my T-Mobile subscription (account / member number [your account number]), effective immediately, or at the end of the current billing period if that is required.
Please stop all recurring charges to my payment method as of the effective date, and send me written confirmation of the cancellation, including the date it takes effect.
I am exercising my right to cancel under the Restore Online Shoppers' Confidence Act (15 U.S.C. § 8403), which requires sellers to provide a simple way to stop recurring charges. Please do not condition this cancellation on a phone call, a retention offer or any other step.
If any equipment must be returned, please send me the return instructions; I will return it promptly.
If I am charged after the effective date, I will dispute the charge with my bank or card issuer.
Thank you for processing this request.
Sincerely, Jane Doe
T-Mobile cancellation FAQ
Will T-Mobile charge me after porting out?
You may get a final bill covering the last partial period and any device balance.
See also
Cancel a similar service
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Steps compiled on a best-effort basis and may change. Always check the terms of your agreement. Not legal advice.