How to report a company that won't let you cancel

Before you report

Gather what you have: dates, screenshots of the cancellation flow, confirmation numbers, emails and the charges on your statements.

Where to report

• FTC — reportfraud.ftc.gov. The FTC uses complaints to spot patterns and bring cases against hard-to-cancel subscriptions.
• Your state attorney general — most AGs have a consumer complaint form and enforce state auto-renewal laws.
• CFPB — consumerfinance.gov/complaint, if your bank or card issuer refuses to stop a recurring payment or handle a dispute.
• Better Business Bureau — not a regulator, but companies often respond to BBB complaints to protect their rating.

Get your money back at the same time

Reporting doesn't refund you. In parallel, ask the company for a refund in writing, and use your bank's tools to stop and dispute the charges.