How to cancel The Wall Street Journal
The Wall Street Journal has a reputation for pushing subscribers to phone or chat to cancel. Start from the online customer center, and if you're redirected, insist on cancelling and ask for email confirmation.
Key facts
- Difficulty
- Hard
- Method
- Online
- Notice
- None
- Equipment to return
- No
Cancel The Wall Street Journal step by step
- Sign in at customercenter.wsj.com and look for the cancellation option.
- If you're sent to chat or phone, insist on cancelling and ask for confirmation by email.
- Intro rates renew at the full price — check the renewal date.
Good to know before you cancel
- Intro rates renew at full price — check the renewal date.
- States like California require that subscriptions bought online can be cancelled online.
The Wall Street Journal cancellation letter template
The Wall Street Journal normally cancels online. This request is your backup if the online flow doesn't work or you want dated proof.
Jane Doe · 123 Main St · City 12345
The Wall Street Journal, Cancellation address from your agreement
Re: Cancellation of subscription — account [your account number]
To whom it may concern,
I am writing to cancel my The Wall Street Journal subscription (account / member number [your account number]), effective immediately, or at the end of the current billing period if that is required.
Please stop all recurring charges to my payment method as of the effective date, and send me written confirmation of the cancellation, including the date it takes effect.
I am exercising my right to cancel under the Restore Online Shoppers' Confidence Act (15 U.S.C. § 8403), which requires sellers to provide a simple way to stop recurring charges. Please do not condition this cancellation on a phone call, a retention offer or any other step.
If I am charged after the effective date, I will dispute the charge with my bank or card issuer.
Thank you for processing this request.
Sincerely, Jane Doe
The Wall Street Journal cancellation FAQ
Can I cancel WSJ online?
Look for the cancellation option in the WSJ customer center; if it's not there, use chat and request written confirmation.
See also
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Steps compiled on a best-effort basis and may change. Always check the terms of your agreement. Not legal advice.