How to cancel Norton 360

Norton 360 is often bought on sale, then renews automatically every year at full price. To stop paying, turn off automatic renewal in your Norton account.

Key facts

Difficulty: Medium
Method: Online
Notice: None
Equipment to return: No

ROSCA State auto-renewal laws

Norton 360 cancel page Get my pre-filled cancellation request

Cancel Norton 360 step by step

Sign in at my.norton.com → My Subscriptions.
Turn off Automatic Renewal.
Just renewed? Ask customer support for a refund. Uninstalling Norton does not stop billing.

Good to know before you cancel

Uninstalling Norton doesn't cancel the subscription.
Just renewed without wanting to? Contact support quickly to ask for a refund.

Norton 360 cancellation letter template

Norton 360 normally cancels online. This request is your backup if the online flow doesn't work or you want dated proof.

Jane Doe · 123 Main St · City 12345

Norton 360, Cancellation address from your agreement

Re: Cancellation of subscription — account [your account number]

To whom it may concern,

I am writing to cancel my Norton 360 subscription (account / member number [your account number]), effective immediately, or at the end of the current billing period if that is required.

Please stop all recurring charges to my payment method as of the effective date, and send me written confirmation of the cancellation, including the date it takes effect.

I am exercising my right to cancel under the Restore Online Shoppers' Confidence Act (15 U.S.C. § 8403), which requires sellers to provide a simple way to stop recurring charges. Please do not condition this cancellation on a phone call, a retention offer or any other step.

If I am charged after the effective date, I will dispute the charge with my bank or card issuer.

Thank you for processing this request.

Sincerely, Jane Doe

Generate this request as a PDF with my details

Norton 360 cancellation FAQ

I was charged a renewal I didn't want — what now?

Turn off auto-renewal, then contact Norton support and ask for a refund of the recent renewal.

Cancel a similar service

Know your rights

Paying for more than Norton 360?

Upload your bank statement: DropMySubs finds every subscription and shows what they really cost you. Your first scan is free.

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Steps compiled on a best-effort basis and may change. Always check the terms of your agreement. Not legal advice.